Behind Sapphire Recruitment’s Growth: Susan Crossett on Cultivate CNY
Central New York is evolving, and Sapphire Recruitment is moving with it. Recently, our CEO Susan Crossett joined the Cultivate CNY podcast to talk about what it means to grow a business with purpose, and how workforce strategy shapes communities.
The episode, Workforce Development, Strategy and Impact, explores Susan’s intentional approach to leadership. Her style is rooted in thoughtful planning, long-term partnerships, and a clear belief that developing strong teams is more than a business priority. It is part of building a stronger region.
Listen to the full episode here.
Key Insights
About the Episode
Susan shares her background across industries and sectors, from executive leadership to nonprofit work, and how those experiences continue to shape Sapphire Recruitment’s mission. She also reflects on the decision to transition from CPS Recruitment and the importance of our new headquarters in Syracuse’s Inner Harbor. The move was a strategic one, placing Sapphire Recruitment at the center of economic growth in a city that is gaining national attention for its momentum.
Central New York is seeing investment and expansion in advanced manufacturing, tech, and infrastructure. We’re committed to supporting that growth. We provide direct hire, temporary staffing, and employer of record services to companies across the region. Our goal is to meet businesses where they are, with the solutions they need to move forward.
As a certified Women-Owned Business, both in New York State and nationally, Sapphire Recruitment brings a community-first mindset to everything we do. This conversation on Cultivate CNY shines a light on that philosophy and on Susan’s belief that hiring is about more than filling roles. It is about building the future of the region, one placement at a time.
Thank you to Alex Canavan and the Cultivate CNY team for the thoughtful conversation and the opportunity to share our story. We are proud to be part of this community.
Stronger Teams Start Here
If you are an employer looking for a recruitment partner or a candidate exploring your next step, we invite you to connect with us . The future of Central New York is already unfolding, and we are honored to help shape it.
